Privacy Policy

Last Updated: 12/8/24

At Calm Clouds CBD, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.calmcloudscbd.com] and purchase our products. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following data about you:

1.1 Personal Information:  

When you purchase products from our website or create an account, we may collect personal information such as your name, email address, postal address, phone number, and payment details.

1.2 Usage Data:  

We may also collect information on how you use our website, such as IP addresses, browser types, referring/exit pages, and date/time stamps.

1.3 Cookies:

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our [Cookie Policy].

 2. How We Use Your Information

We use the information we collect in the following ways:

2.1 To Provide Products and Services:  

To process your orders, deliver products, and provide customer service.

2.2 To Improve Our Website:

To analyse trends and usage to improve our website and services.

2.3 Marketing:  

To contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You can opt out of receiving these communications at any time by following the unsubscribe instructions in our emails.

2.4 Compliance with Legal Obligations:

To comply with any legal obligations we are subject to, such as anti-money laundering regulations or to respond to lawful requests from public authorities.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal data to third parties except in the following circumstances:

3.1 Service Providers:  

We may share your data with third-party service providers who assist us in operating our website, conducting our business, or servicing you. These parties are contractually obligated to keep your information confidential.

3.2 Legal Requirements.  

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities.

3.3 Business Transfers:  

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

4. Security of Your Information

We use secure servers and encryption technologies to protect your personal data. Our security measures include advanced encryption, firewalls, and secure socket layer (SSL) technology to ensure that your information is safe from unauthorised access. However, please be aware that while we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information. You are responsible for keeping your account details and password confidential and should take appropriate steps to ensure your own online safety.

5. Your Data Protection Rights

You have several rights under data protection laws regarding your personal data. First, you have the right to request copies of the personal data we hold about you. If any of the data we have is incorrect or incomplete, you can request that it be corrected. Additionally, under certain circumstances, you have the right to request that we delete your personal data. You can also ask us to restrict the processing of your data or object to how we are using it. Furthermore, you have the right to request that we transfer the data we have collected to another organisation, or directly to you, where feasible.

6. Third-Party Links

Our website may contain links to third-party websites, which are provided for your convenience and information. Please note that these websites have their own privacy policies, and we do not accept any responsibility or liability for their policies or practices. We encourage you to review the privacy policies of any third-party websites you visit, as we have no control over how your data is collected, used, or safeguarded by these third parties.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and, where appropriate, we will notify you via email or other communication methods. We encourage you to review this page periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please do not hesitate to contact us. You can reach us via email at [calmcloudscbd@gmail.com], or by writing to us at [Anfield Business Centre, 58 Breckfield Road South, Liverpool, England, L6 5DR]. We are committed to addressing any concerns you may have and ensuring that your privacy is protected.